Humans aren’t perfect, that is why we must forget and forgive, that is why we must prepare, that is why we have so many back-ups and alternatives, that is why we must accept the fact that mistakes are inevitable and we can’t predict when? Humans are not some robots, we get fatigue, and stressed and we get carried away by the environment that surrounds us. Studies and researchers have proved and found that human factor is one of the most important factor that must be considered in terms of production, success or failures. And particularly in aviation world, no matter, how much the machines (aircraft) is designed well, no matter how latest or equipped it is, simple ignorance by technician or engineer which may not be serious to him/her can compromise the life of so many people, the passengers. And I think human factor is equally important to other world of work too. It must be given much emphasis and consideration.
There was one day refresher course about the human factor, about how a simple ignorance or a simple change of screw/nut can bring huge disasters and havoc. A tutor from Air France during one day class talked about the importance and impact of human factor in one’s every day work.
There are twelve factors called as ‘the dirty dozen’ which must be carefully understood in every world of work. We are very much prone to these dirty dozen and most of the mistakes, errors and problems are created because of shortfall in one of the following factors.
1. Fatigue 7. Stress
2. Complacency 8. Communication
3. Distraction 9. Lack of assertiveness
4. Lack of knowledge 10. Lack of team work
5. Lack of awareness 11. Lack of resources
6. Pressure 12. Norms
There are safety nets for each of the above factors and as a worker, we must be able to understand well and apply each time we have a work in front of us. We must ask questions like, Can I do the work? Did I have enough rest? Do I have all the safety precautions at hand? What would be the consequences if something goes wrong? Do I have enough knowledge and training to do this work? Am I not compromising the safety of not just me, but around me? There is vast difference between error and violation; Error is a non-voluntary action related to what was intended to be done while violation is voluntarily differing from the norms.
Anyway this is just the brief summary of what was enumerated during one day class. As a beginner, it was very much helpful and I would like to thank management for organizing and letting me and others like me be part of this very important class.